Your information, handled with care.

This Privacy Policy governs the processing of personal data collected through this website (the "Site") and its associated contact channels.

• Controller: DWAS Solutions ("DWAS", "we").
• Address: Panama City, Republic of Panama.
• Privacy email: [email protected]

Processing is carried out in accordance with Law 81 of March 26, 2019 on Personal Data Protection of the Republic of Panama, its regulations (Executive Decree 285 of May 28, 2021) and other applicable rules.

This policy applies to data you voluntarily provide (contact form, email, WhatsApp or other channels linked to the Site), to data collected automatically while you browse, and to business contact data obtained in meetings, referrals or public sources.

It does not apply to data we process on behalf of our clients within a contracted project: in that case we act as a data processor and the client's own policy applies (see section 11).

• Data you provide: name, company, email, phone (optional), service of interest, project description, approximate budget and any other information you include in your messages.
• Conversations with the sales agent: the messages you write in the Site's chat, which is handled by an artificial intelligence agent. It is not a person; if you ask, we will put you in touch with our team.
• Contract data (clients only): billing details and payment records. We do not store card numbers or banking credentials; payments are processed by independent institutions or payment gateways.
• Data collected automatically: IP address, browser, operating system, language, approximate country, pages visited and the cookie identifiers described in our cookie policy.
• Data from public sources: information from public professional profiles, always within a legitimate business relationship.

We do not request sensitive data (health, beliefs, political or union affiliation, biometric data, etc.). Please do not include passwords, banking details or sensitive information in your messages.

• Respond to inquiries and requests received through any channel.
• Prepare, send and follow up on proposals and quotes.
• Deliver, manage and support contracted services.
• Handle billing and accounting and tax obligations.
• Send communications about our services where there is a prior relationship or consent, with an unsubscribe option in every message.
• Measure use of the Site and improve its content, performance and security.
• Comply with legal obligations and defend our rights.

We do not make automated decisions with legal effects on you.

• Your consent, when you submit a form, start a conversation or accept non-essential cookies.
• The performance of a contract or of pre-contractual steps you request.
• Compliance with legal obligations.
• Our legitimate interest in maintaining the business relationship and protecting the security of our systems.

You may withdraw your consent at any time without affecting prior processing.

The Site does not use its own or analytics cookies. Its hosting provider, Cloudflare, may use technical security cookies. See the details in our cookie policy.

• Inquiries that do not lead to a contract: up to 24 months from the last contact.
• Clients: for the duration of the contract and afterwards for the legal, tax and accounting periods applicable in Panama.
• Marketing communications: until you unsubscribe.

Once those periods end, data is deleted or anonymized.

We do not sell or rent personal data. We only share it with:

• Technology providers acting as processors under confidentiality: Cloudflare (hosting of the Site and form reception), ElevenLabs (AI sales agent: processes and stores chat conversations), email and cloud storage services (Google), messaging (Meta/WhatsApp), CRM and automation tools.
• Accounting, tax or legal advisors, when necessary.
• Competent authorities, when legally required.

International transfers: some providers operate outside Panama. In those cases we require adequate safeguards and protection equivalent to Panamanian law.

We apply reasonable technical and organizational measures: access control, encryption in transit, backups, least privilege and confidentiality commitments. No system is completely secure; we are not liable for unauthorized access caused by factors beyond our control, such as third-party platform failures or misuse of credentials by the data subject.

You may exercise your rights of access, rectification, cancellation, objection and portability, request restriction of processing or withdraw your consent by writing to [email protected], stating your name, a contact method, the right you wish to exercise and a document proving your identity.

We will respond within the periods set by Law 81 of 2019. If you believe your request was not properly handled, you may file a complaint with Panama's National Authority for Transparency and Access to Information (ANTAI).

When we build or operate systems, automations, CRMs, chatbots or integrations for a client, we may access third-party data. In that case we act only as a data processor, following the instructions of the client (the controller), without using that data for our own purposes and with equivalent security measures. The client is responsible for obtaining the required consents and handling data subjects' requests.

The Site and our services are intended for people over 18 and professionals acting on behalf of an organization. We do not knowingly collect data from minors; if we detect it, we will delete it.

The Site's chat is handled by an artificial intelligence agent powered by ElevenLabs. Your messages are processed and stored to answer you and follow up on your request. If you contact us via WhatsApp or another platform, your data will be processed under this policy and will also be subject to that platform's terms, which we do not control. Do not use the chat or these channels to send sensitive information, credentials or financial data. This policy does not apply to third-party sites linked from the Site.

We may update this policy to reflect legal, technical or operational changes. The current version is always the one published on the Site.

For any questions: DWAS Solutions · [email protected] · Panama City, Republic of Panama.

Last updated: September 2026.